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INFORMATION AND CANCELLATION POLICY

BOOKING AND PAYMENT

The application for booking has to be sent to the office of TREDY COMPANY sas Via Cristoforo Colombo 106 - 80062 - Meta (Napoli) - Tel./Fax. (+39) 081 5321145 - Email: info@tredy.com

• For the binding application a payment on account has to be allowed (50 % of the whole sum) by bank transfer order. The rest of the sum (50 %) will be paid by clients on their arrival.
  
• Anyhow, if You wish to rent an apartment, we are ready to find with You any other way of payment to satisfy Your needs.

OUR CANCELLATION POLICY

The Cancellation Fee is:

From reservation To 31 days before check-in: 0% of the total sum.
From 30 days before check-in To 0 hours before check-in: 50% of the total sum.
For any No-show:100% of the total sum.

DELIVERY OF THE DWELLING

The houses are delivered after 16.00 at the arrival of the clients and they are left within 10.00 at the departure of them. Weeks go normally from Saturday to Saturday . But TREDY Company will try to satisfy the clients’ wishes when it is possible. When they arrive, people have to pay an additional cost for electricity , running water etc. Besides clients will leave a bond (caution money) on their arrival and it will be given back on their departure. The dwelling won’t be delivered if the number of the clients is bigger than the number communicated by TREDY Company at the moment of the reservation .

FEATURES OF THE DWELLING

The dwellings are furnished as holiday houses. So clients could find not all the comforts they have at home. Besides, all the electric appliances are precisely mentioned on the web site.

CUSTOMER SERVICE AND COMPLAINS

TREDY Company will give steady assistance to the clients in case of problems. Anyway they will receive a phone number for any help. Clients have to communicate to the organiser any difference or problem as regards the dwelling they have paid for as soon as possible: so every problem can be solved right away.

RESPONSABILITY OF THE CLIENTS

Clients have to take care of the dwelling, pieces of furniture and all the objects in it. They will be considered responsible for any damage of them.

CHANGES AT THE ARRIVAL OF THE CLIENTS

If for any reason owing to a cause beyond control, on the arrival of the clients the organiser can’t supply them with the apartment or villa already booked, alternative solutions will be offered in dwellings of the same or higher price without paying any extra charge. In case the standard of the dwelling is lower than that one already booked, TREDY Company will give clients the difference of money back.